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Delivery

PREMIER UK NEXT DAY DELIVERY - £9.99

*Royal Mail planned strike 30th of September - 1st of November  - strike action is planned by the CWU. Please note that services might be affected due to this, deliveries might experience delays. 

get unlimited UK next day delivery #simmigirl! it's pretty easy! log into your simmi account, and then just add the premier delivery option to your basket and check out as normal with your other items you are ordering, or select it from here and you'll get UK next day delivery with that order and any other order you place in the next 12 months for free

*this service is only valid Monday - Thursday until 8:30pm bst

*please note this service is only available within the UK. 

*please note that our 12 month Unlimited Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable. 

 

UK & NORTHERN IRELAND STANDARD DELIVERY - £3.49

when will my order arrive?

*Royal Mail planned strike 30th of September - 1st of November  - strike action is planned by the CWU. Please note that services might be affected due to this, deliveries might experience delays. 

all orders purchased before 8:30 pm GMT are usually dispatched in 1-2 working days with Evri or Royal Mail. standard delivery to most areas of the UK should arrive within 2-4 working days. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. if you place an order on a public/bank holiday you may experience slight delays with your delivery.

 

UK EXPRESS STANDARD - £4.99

when will my order arrive?

*Royal Mail planned strike 30th of September - 1st of November  - strike action is planned by the CWU. Please note that services might be affected due to this, deliveries might experience delays. 

all orders purchased before 8:30 pm GMT are dispatched on the same day for next day delivery (monday - thursday). orders placed on friday before 5:00pm GMT will be delivered in the following 1-2 working days. All UK EXPRESS STANDARD deliveries are shipped via Royal Mail and Evri. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. if you place an order on a public/bank holiday you may experience slight delays with your delivery.

UK EXPRESS DPD - £6.99

when will my order arrive?

 

all orders purchased before 3:00 pm GMT are dispatched on the same day for next day delivery (monday - thursday). orders placed on friday before 3:00pm GMT will be delivered the following monday. all UK EXPRESS DPD deliveries are shipped via DPD. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. if you place an order on a public/bank holiday you may experience slight delays with your delivery.

UK SATURDAY DELIVERY - £6.99

when will my order arrive?

all orders purchased on or before Friday before 3:00 pm GMT are dispatched on the same day for Saturday delivery. All UK SATURDAY DELIVERY are shipped via DPD/Royal Mail. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. if you place an order on a public/bank holiday you may experience slight delays with your delivery.

TRACKED SERVICE

all UK standard orders are dispatched via a tracked service to ensure you receive your order safely; this might require a signature on delivery.

HOW TO TRACK YOUR ORDER

once your order has been dispatched, you will receive an email with your tracking number. you can now track your parcel by logging into your account here.

I HAVE NOT RECEIVED MY ORDER

if you have not received your delivery within 10 working days and you have tried to track your item with the service provided, please contact us here.

TERMS & CONDITIONS

  • delivery varies according to the selected delivery method.
  • excludes bank holidays and weekends.

the above dates and times are suggested by the couriers, therefore there is no guarantee it will be delivered on time.

PLEASE NOTE WE DO NOT SHIP TO PO BOX ADDRESSES

Large Orders - Please note if you order more the 4/5 products, depending on size, we may need to send these unboxed securly packaged in one larger box. Please email our customer service for further details 

USA STANDARD FEDEX  - £13.99 (approximately $20.99) for up to 2 items + £3 for each additional item

when will my order arrive?

*Royal Mail planned strike 30th of September - 1st of November  - strike action is planned by the CWU. Please note that services might be affected due to this, deliveries might experience delays. 

all orders purchased Monday-Friday before 4:00 pm (GMT) are usually dispatched within 1-2 days. all orders placed over the weekend will be shipped on the next working day. standard delivery to most areas of the USA should arrive within 4-7 working days. USA standard deliveries are usually shipped via FEDEX. 

USA EXPRESS FEDEX - £19.99 (approximately $29.99) for up to 2 items + £3 for each additional item

when will my order arrive?

*Royal Mail planned strike 30th of September - 1st of November  - strike action is planned by the CWU. Please note that services might be affected due to this, deliveries might experience delays. 

all orders purchased Monday-Thursday before 4:00 pm (GMT) are usually dispatched within 1-2 days. USA express delivery to most areas of the USA should arrive within 1-2 working days. all USA Express deliveries are shipped via FEDEX. all orders placed over the weekend will be shipped on the next working day. 

WORKING DAYS

our working days are monday – friday 9:00 am - 6:00 pm (GMT), excluding bank/public holidays. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. if you place an order on a public/bank holiday you may experience slight delays with your delivery.

TRACKED SERVICE

all USA orders are dispatched via a tracked service to ensure you receive your order safely.

HOW TO TRACK YOUR ORDER

once your order has been dispatched you will receive an email with your tracking number, you can now track your parcel by logging in to your account here.

I HAVE NOT RECEIVED MY ORDER

if you have not received your delivery within 3 working days and you have tried to track your item with the service provided, please contact us here.

USA DELIVERY EXEMPTIONS

unfortunately we are currently unable to deliver to any PO BOX addresses. please consider this before you order.

CUSTOMS & IMPORT DUTIES

the prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. you will be responsible for these costs incurred for custom charges when you receive your parcel. if you refuse to accept your parcel, your items will be returned back to us. you will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

  • delivery varies according to the selected delivery method.
  • excludes bank holidays and weekends.

the above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.

 

delivery to most States of the U.A.E should arrive within 1-3 working days.

U.A.E EXPRESS DHL - £26.99 (approximately AED 122) Price doesn't includes Customs and Duty charges

when will my order arrive?

*Royal Mail planned strike 30th of September - 1st of November  - strike action is planned by the CWU. Please note that services might be affected due to this, deliveries might experience delays. 

all orders purchased Monday-Friday before 3:00 pm (GMT) are usually dispatched on the same day. DHL express delivery to most states of U.A.E should arrive within 1-3 working days. all U.A.E Express deliveries are shipped via DHL. You might have to pay any extra duty charges, please make sure to check the local customs legislation.

we offer standard delivery service to UAE - REST OF THE WORLD - 10-14 WORKING DAYS - £22.99, orders shipped with tracked service via postal services

WORKING DAYS

our working days are monday – friday 9:00 am - 6:00 pm (GMT), excluding bank/public holidays. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. if you place an order on a public/bank holiday you may experience slight delays with your delivery.

TRACKED SERVICE

all U.A.E orders are dispatched via a tracked service to ensure you receive your order safely.

HOW TO TRACK YOUR ORDER

once your order has been dispatched you will receive an email with your tracking number, you can now track your parcel by logging in to your account here.

I HAVE NOT RECEIVED MY ORDER

if you have not received your delivery within 3 working days and you have tried to track your item with the service provided, please contact us here.

U.A.E DELIVERY EXEMPTIONS

unfortunately, we are currently unable to deliver to any PO BOX addresses. please consider this before you order.

CUSTOMS AND IMPORT DUTIES

the prices of the items you ordered INCLUDE all custom taxes and import duties within our Delivery charge.

TERMS AND CONDITIONS

· delivery varies according to the selected delivery method.

· excludes bank holidays and weekends.

the above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.

AUSTRALIA DHL EXPRESS - £24.99 (approximately $45.00 AUS) Price doesn't includes Customs and Duty charges

CANADA DHL EXPRESS - £21.99 (approximately $36.50 CAD) Price doesn't includes Customs and Duty charges

when will my order arrive?

*Royal Mail planned strike 30th of September - 1st of November  - strike action is planned by the CWU. Please note that services might be affected due to this, deliveries might experience delays. 

all orders purchased Monday-Friday before 4:00 pm (GMT) are usually dispatched on the same day. Express delivery to Australia should arrive within 3-4 working days; the delivery to Canada should arrive within 1-2  working days. all Australia & Canada EXPRESS deliveries are currenty shipped via DHL. all orders placed over the weekend will be shipped on the next working day. 

You will be liable for all local taxes and duty.

TRACKED SERVICE

all Australia & Canada orders are dispatched via a tracked service to ensure you receive your order safely; this might require a signature on delivery.

HOW TO TRACK YOUR ORDER

once your order has been dispatched you will receive an email with your tracking number, you can now track your parcel by logging in to your account here.

I HAVE NOT RECEIVED MY ORDER

if you have not received your delivery within 14 working days and you have tried to track your item with the service provided, please contact us here.

CUSTOMS & IMPORT DUTIES

the prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. you will be responsible for these costs incurred for custom charges when you receive your parcel. if you refuse to accept your parcel, your items will be returned back to us. you will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

  • delivery varies according to the selected delivery method.
  • excludes bank holidays and weekends.

the above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.

Please be aware that there are delays in European delivery times due to restrictions put in place .  We appreciate your patience and understanding.

Please be aware of you local customs and taxes charges due to the United Kingdom Leaving the European Union as of 31st Dec 2020

*Royal Mail planned strike 30th of September - 1st of November  - strike action is planned by the CWU. Please note that services might be affected due to this, deliveries might experience delays. 

COUNTRY STANDARD DELIVERY EXPRESS DELIVERY (for orders placed before 4:00 pm GMT)
FRANCE 3-5 WORKING DAYS - £9.99 1-2 WORKING DAY - £18.99 + £1.99 FOR EACH ADDITIONAL PAIR 
FRANCE

DHL DELIVERY

2-3 WORKING DAYS - £11.99 + £1.99 FOR EACH ADDITIONAL PAIR 

 
GERMANY 3-5 WORKING DAYS - £9.99 1-2 WORKING DAY - £18.99 + £1.99 FOR EACH ADDITIONAL PAIR 
GERMANY

DHL DELIVERY

2-3 WORKING DAYS - £11.99 + £1.99 FOR EACH ADDITIONAL PAIR 

 
IRELAND 3-4 WORKING DAYS - £12.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR  1-2WORKING DAY - £18.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR 
LUXEMBOURG *5-7 WORKING DAYS - £10.99  
LUXEMBOURG

DHL DELIVERY

2-3 WORKING DAYS - £18.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR 

 
NETHERLANDS 3-4 WORKING DAYS - £9.99 1-2 WORKING DAY - £18.99 + £2.99 FOR EACH ADDITIONAL PAIR 
NETHERLANDS

DHL DELIVERY

2-3 WORKING DAYS - £12.99 + £2.99 FOR EACH ADDITIONAL PAIR 

 
BELGIUM 3-4 WORKING DAYS - £9.99  1-2 WORKING DAY - £19.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR 
BELGIUM

DHL DELIVERY

2-3 WORKING DAYS - £11.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR 

 
JERSEY   1-2 WORKING DAY - £14.99 
MONACO

DHL DELIVERY

3-4 WORKING DAYS - £13.99

 
AUSTRIA EXPRESS ONLY 1-2 WORKING DAY - £24.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR
DENMARK 7 WORKING DAYS - £9.99 2-3 WORKING DAY - £14.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR 
ITALY

DHL DELIVERY

3-4 WORKING DAYS - £14.99 + £2.99 FOR EACH ADDITIONAL PAIR

1-2 WORKING DAY - £19.99 + £2.99 FOR EACH ADDITIONAL PAIR
FINLAND 7 WORKING DAYS - £10.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR 1-2 WORKING DAY - £13.99 + £1.99 FOR EACH ADDITIONAL PAIR 
PORTUGAL   2-3 WORKING DAY - £18.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR 
VATICAN 10-14 WORKING DAYS £19.99  
SWEDEN 7 WORKING DAYS - £9.99 1-2 WORKING DAY - £13.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR 
SPAIN   1-2 WORKING DAY - £16.99 + £2.99 FOR EACH ADDITIONAL PAIR 
SAN MARINO 10-14 WORKING DAYS £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR   
ANDORRA 10-14 WORKING DAYS £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR   
BULGARIA 7 WORKING DAYS - £10.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR   
CROATIA 7 WORKING DAYS - £10.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR   
CYPRUS 7 WORKING DAYS - £10.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR   
CZECH REPUBLIC 3-4 WORKING DAYS - £6.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR   
ESTONIA 7 WORKING DAYS - £10.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR   
ESTONIA

DHL DELIVERY

4-5 WORKING DAYS - £16.99 + £1.99 FOR EACH ADDITIONAL PAIR 

 
GREECE 7 WORKING DAYS - £10.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR  1-2 WORKING DAY - £15.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR 
HUNGARY 7 WORKING DAYS - £10.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR   
LATVIA 7 WORKING DAYS - £14.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR  
LITHUANIA 7 WORKING DAYS - £13.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR  
MALTA 7 WORKING DAYS - £14.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR  
POLAND  7 WORKING DAYS - £10.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR 1-2 WORKING DAYS - £18.99 + £2.99 FOR EACH ADDITIONAL PAIR 
SLOVAKIA 7 WORKING DAYS - £14.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR  
SLOVENIA 7 WORKING DAYS - £14.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR  
ALBANIA DELIVERY CURRENTLY UNAVAILABLE  
BELARUS DELIVERY CURRENTLY UNAVAILABLE  
BOSNIA AND HERZEGOVIN 10-14 WORKING DAYS - £19.99 FOR UP TO 2 PAIRS OF SHOES + £1.99 FOR EACH ADDITIONAL PAIR  
FAROES ISLAND 10-14 WORKING DAYS - £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
GIBRALTAR 10-14 WORKING DAYS - £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
GREENLAND 10-14 WORKING DAYS £16.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
ICELAND 10-14 WORKING DAYS - £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
KOSOVO DELIVERY CURRENTLY UNAVAILABLE  
LIECHTENSTEIN 10-14 WORKING DAYS- £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
MACEDONIA 10-14 WORKING DAYS- £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
MONTENEGRO 10-14 WORKING DAYS- £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
NORWAY 10-14 WORKING DAYS- £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
SERBIA 10-14 WORKING DAYS- £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
SWITZERLAND 10-14 WORKING DAYS- £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
TURKEY 10-14 WORKING DAYS- £19.99 FOR UP TO 2 PAIRS OF SHOES + £2.99 FOR EACH ADDITIONAL PAIR  
UKRAINE  DELIVERY CURRENTLY UNAVAILABLE  

EUROPEAN DELIVERY PROMOTIONS*

*delivery promotions only apply to shipping costs up to £9.99 any countries above this cost will be excluded from any shipping promotions.

REST OF EUROPE (STANDARD) - from £16.99 (subject to destination and number of items purchased)

if you would like to place an order but your country is not in the table above, this means that it will come under rest of Europe.

when will my order arrive?

all orders purchased before 4:00 pm (GMT) are usually dispatched on the same day. standard delivery to most international orders should arrive within 4-10 working days. all standard European orders are shipped via ROYAL MAIL. we are currently working on express options for Europe and they will be available soon.

WORKING DAYS

our working days are monday – friday 9:00 am - 6:00 pm (GMT), excluding bank/public holidays. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. if you place an order on a public/bank holiday you may experience slight delays with your delivery.

TRACKED SERVICE

all European orders are dispatched via a tracked service to ensure you receive your order safely; this might require a signature on delivery.

HOW TO TRACK YOUR ORDER

once your order has been dispatched you will receive an email with your tracking number, you can now track your parcel by logging in to your account here.

I HAVE NOT RECEIVED MY ORDER

if you have not received your delivery within 10 working days and you have tried to track your item with the service provided, please contact us here.

CUSTOMS & IMPORT DUTIES

the prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. you will be responsible for these costs incurred for custom charges when you receive your parcel. if you refuse to accept your parcel, your items will be returned back to us. you will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

  • delivery varies according to the selected delivery method.
  • excludes bank holidays and weekends.

the above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.

 

if you have any questions in regards to your location and shipping costs, please feel free to contact us here to find out more information.

when will my order arrive?

all express orders purchased before 4:00 pm (GMT) are usually dispatched on the same day. express delivery to most international orders should arrive within 2-4 working days. all rest of world orders are shipped via DHL.

all orders purchased before 4:00 pm (GMT) are usually dispatched on the same day. standard delivery to most international orders should arrive within 10-14 working days. all rest of world orders are shipped via ROYAL MAIL.

WORKING DAYS

our working days are monday – friday 9:00 am - 6:00 pm (GMT), excluding bank/public holidays. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. if you place an order on a public/bank holiday you may experience slight delays with your delivery.

TRACKED SERVICE

all of our orders are dispatched via a tracked service to ensure you receive your order safely; this will require a signature on delivery.

HOW TO TRACK YOUR ORDER

once your order has been dispatched, you will receive an email with your tracking number, you can now track your parcel by logging into your account here.

I HAVE NOT RECEIVED MY ORDER

if you have not received your delivery within 14 working days and you have tried to track your item with the service provided please contact us here.

CUSTOMS & IMPORT DUTIES

the prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. you will be responsible for these costs incurred for custom charges when you receive your parcel. if you refuse to accept your parcel, your items will be returned back to us. you will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

  • delivery varies according to the selected delivery method.
  • excludes bank holidays and weekends.

the above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.