returns

How do I return? 

You have 14 days from receipt to send items back, either through our returns portal or with your own courier. Please note that the original shipping charge isn't refundable. 

What we can accept 

We'd love your items back in a condition we can resell, so please make sure they're unused and in their original packaging. If the packaging is damaged or missing, a suitable box or mailbag is fine. 

• Footwear should only be tried on indoors, with no signs of wear 
• Clothing needs its SIMMI tags attached 
• Items must be free of make-up and perfume 

Unfortunately, we can't accept worn, damaged or dirty items. They'll be disposed of and won't be refunded. 

Received something faulty? Select the faulty option in the portal or mark "D" on your returns slip, and email hello@simmi.com if you need a hand. 

Return costs 

Returns are at your own cost. If you use our portal, the charge is taken from your refund: £3.75 for UK returns, and EU prices are shown in the portal. 

Option 1: Returns portal (recommended) 

1. Pack up your items. 
2. Log in with your order number and email. 
3. Choose a refund, exchange or store credit. 
4. Drop your parcel off and keep your proof of postage. 

Option 2: Your own courier 

Send your parcel to the address below. If you don't have your returns slip, just pop a note inside with your order number and email. We recommend a tracked service. 

SIMMI Returns Unit 10 Prospect Business Park Langston Road Loughton Essex IG10 3TR United Kingdom 

What happens next? 

We'll email you when your parcel arrives. Your return can take up to 10 working days to process, and we'll let you know once it's done. Kindly keep your proof of postage until then. 

UK EXCHANGES

We are delighted to share that exchanges are now available for UK customers. You are welcome to return any items to us and request an exchange by following our returns policy here. Please follow the instructions throughout our returns portal.

INTERNATIONAL CUSTOMERS

It's super easy to return your items within 14 days. International returns are at the customers own expense. On your parcel please state ‘return of goods’ on the customs declaration form which is provided by the local post office or the courier you choose to return your items with. Failure to do this will result in you being liable for the customs costs. Return the item(s) back to us to the below address:

SIMMI Returns
Unit 10 Prospect Business Park
Langston Road
Loughton
Essex
IG10 3TR
United Kingdom

Follow the simple steps below to return/exchange your item(s).

On your returns slip, please select the items you would like to return, tell us why you would like to return your item using the reason key listed on the form. Enclose your returns form inside the parcel before sealing your parcel (please ensure you obtain a proof of postage until your refund has been processed).

Things to note (for all customers):

• Please ensure that you obtain your proof of postage in case there are any issues with your delivery back to us.
• Please allow up to 7 working days for your return request to be processed.
• Once your order has been refunded, you will receive a confirmation email.
• All refunds will be refunded at the original purchase price using the original method of payment.
• Delivery costs are non-refundable.
• If you are an international customer, you must make sure the parcel states ‘return of goods’ and that the relevant customs and declaration forms are filled in.
• Please check with your chosen return courier that a custom entry fee will not be charged for the return of goods.