if you have recently placed an order, please check your spam/junk folder. most confirmation emails will be automatically sent as soon as you have placed an order, however sometimes you may experience a slight delay. in this case, please allow up to 12 hours for your confirmation email to come through. if you have any further questions in regards to your email confirmation, please submit your enquiry here.
if you have placed your order and have received your confirmation email, your order should be on its way to you very soon. please log into your account to check your tracking information. if you have placed your order on a weekend or a public national holiday you order might experience slight delays, dependant on the postal services/couriers. if you are an international customer, please allow up to 14 working days for your delivery. for any other questions in regards to the status of your order please click here.
to see a list of our full delivery options please click here.
get unlimited UK next day delivery #simmigirl! it's pretty easy! log into your simmi account, and then just add the premier delivery option to your basket and check out as normal with your other items you are ordering and you'll get UK next day delivery with that order and any other order you place in the next 12 months for free. *this service is only valid Monday - Thursday until 8:30pm bst. *please note this service is only available within the UK.
Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable.
if you have received a wrong or faulty item, please provide images of the product you have received within 7 days of receiving your delivery and submit your enquiry here. if you fail to notify us within 7 days of receiving your order, we cannot guarantee a full refund for you order.
if you are sending an item back to us, please make sure you obtain your proof of delivery. once we have received your item, your refund will be processed within 7-10 working days. once we have processed your refund, you will receive a confirmation email. if you have any further questions in regards to your refund please click here.
before you place an order please check that you have entered the correct address and product information before you check out. once your order has been received and you have your confirmation email we cannot guarantee that your order can be changed. if you would like to make amendments to your order please email us on [email protected] and our team will try their best to help you amend your order. if your order has already been processed, you will be unable to make any changes to your order. please note that if you have submitted any incorrect delivery details you will be responsible for the cost of the redelivery of your order, should you request this. for further assistance in regards to your order please click here.
if you are having trouble with signing into your account, please let our team know by submitting an enquiry here. if you have forgotten your password, you can reset it here.
if you would like to subscribe to our newsletter, you can receive 15% off your first order, as well as staying up to date with our latest styles and get exclusive discounts. if you have recently signed up to our newsletter and you are waiting for your confirmation email, please ensure you have checked your spam/junk folder. if you have still not received your confirmation email please contact us here. to manage your subscription, please log in to your account here.
if you would like to change your address or any personal details, you can manage all of your account information by logging in your account here.
if you know the name of a style you are looking for, please use the search bar on the top right hand side of the website. If you would like to know stock updates for a style you are looking for, please sign up to our newsletter or fill in your enquiry here.
for further updates about when a product is back in stock, please subscribe to our "back in stock" notification on the particular product. an automated email will be sent to you as soon as we restock on these.
please note, pre-order dates are a guidance for an approximate arrival date of the new stock in our warehouse, not the guaranteed dispatch date; we will dispatch all pre-orders after the arrival date. we aim to dispatch our pre-orders as soon as possible after receiving the stock in to our warehouse, however, we cannot guarantee a specific delivery date. a notification email with the tracking details will be sent to you as soon as we dispatch your order.
if you are using a promotional code please check the dates in which the code is valid to and from. all promotional codes are case sensitive so please ensure the code is typed in correctly. please note all promotional codes are only valid for one use and do not apply to sale items. all promotional codes are not to be used in conjunction with any other codes, to see full terms and conditions please click here. if you are still experiencing problems please contact us here.
we are currently offering student discount via UNiDAYS to UK and Ireland students only. to claim your student discount please click here. unfortunately we do not offer student discounts for our international customers.
if you're thinking of using Klarna, you can read more about how this works here.