shopping-bag Asset 1 burger-menu search

if you have received a wrong or faulty item, please provide images of the product you have received within 7 days of receiving your delivery and submit your enquiry here. if you fail to notify us within 7 days of receiving your order, we cannot guarantee a full refund for you order.

if you are sending an item back to us, please make sure you obtain your proof of delivery. once we have received your item, your refund will be processed within 7-10 working days. once we have processed your refund, you will receive a confirmation email. if you have any further questions in regards to your refund please fill in the below form or email us at hello@simmi.com.

before you place an order, please check that you have entered the correct address and product information before you check out. once your order has been received and you have your confirmation email we cannot guarantee that your order can be changed. if you would like to make amendments to your order, please email us on hello@simmi.com and our team will try their best to help you amend your order. if your order has already been processed, you will be unable to make any changes to your order. please note that if you have submitted any incorrect delivery details you will be responsible for the cost of the redelivery of your order, should you request this. for further assist in regards to your order please fill in the form below or email us at hello@simmi.com.